Privacy Policy
Who this covers
This policy applies to anyone who browses the Water Damage Restoration Response Team website or telephones the number printed on it. A restoration company that a property owner hires has its own records and its own privacy practices.
What a caller may share
On a call, a person might give a name, a callback number, the property address and a description of the water problem. Share only what the problem needs, and never read out card numbers, bank details or government ID numbers.
Technical data from the website
Servers and analytics tools may log an IP address, browser type, device, the pages opened and the time of each visit. A visitor can limit this with browser settings, including cookie controls.
How information is used
Information supports the handling of a water damage call, the running and securing of the website, and an understanding of which pages visitors use. Some of it may be used to meet legal duties.
Passing details to a restoration company
When a call needs a crew, the property address and a short description of the damage may go to the independent company assigned to the job so it can plan the work. Information may also be released when the law demands it or to protect people and property.
Call recording
A caller is free to ask whether a call is being recorded before giving sensitive details. Every company that handles calls is responsible for its own recording notices and for the consent laws that govern them.
Keeping and removing information
Information stays on file only as long as it serves the purposes above or the law demands it. Call (888) 612-9219 to ask about access, correction or deletion. Identity checks may apply.
Children and policy changes
The website is written for adults who manage property and does not knowingly collect information from children. Updates to this policy apply from the day the revised text is posted.